Accessibility Statement

1. Our commitment

ChaparHub believes that everyone should be able to perceive, understand, navigate and interact with its Services, regardless of ability or the technology they use. Accessibility is part of how we design, write and build: it is considered in every change, not added afterwards. This statement covers https://www.chaparhub.com, its subdomains, and the ChaparHub application.

2. The standard we follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.2 Level AA incorporates the success criteria of WCAG 2.0 and 2.1, and is the basis of — or exceeds — the technical requirements referenced by the laws and standards that apply to us and to our customers, including:

• Canada. the Accessible Canada Act; the Accessibility for Ontarians with Disabilities Act (AODA) and its Integrated Accessibility Standards Regulation; and the Canadian Human Rights Act and provincial human rights codes, including Quebec's Charter of human rights and freedoms.
• United States. the Americans with Disabilities Act (ADA), and the Revised Section 508 Standards of the Rehabilitation Act for customers that procure technology on behalf of federal agencies.
• European Union. the European Accessibility Act (Directive (EU) 2019/882) as transposed in each Member State, and the harmonized standard EN 301 549.
• United Kingdom. the Equality Act 2010.

3. Conformance status

The W3C defines three levels of conformance: fully conformant, partially conformant and non-conformant. The public website and the application are currently partially conformant with WCAG 2.2 Level AA, meaning that some parts of the content do not yet fully conform. The limitations we are aware of are listed in section 5.

4. What we have built in

• Semantic structure: one main heading per page, a logical heading order, and landmark regions (header, navigation, main content, footer) for quick navigation with a screen reader.
• A "Skip to content" link as the first focusable element on every public page.
• Full keyboard operation of navigation, menus, forms and dialogs, with a clearly visible focus indicator.
• The language of each page is declared, so screen readers pronounce English and French content correctly.
• Light, dark and system color themes, each designed to meet WCAG AA contrast for text and interface components.
• Respect for the operating-system "reduce motion" setting: animation is disabled when you ask for it, and no content depends on motion.
• Text that reflows and remains readable when zoomed to 200% and at narrow widths, with no horizontal scrolling of body text; pinch-zoom is never disabled.
• Text alternatives for informative images; decorative images are hidden from assistive technology.
• Charts expose their key values to assistive technology as text labels, and color is never the only way information is conveyed.
• Form fields have visible labels, required fields are identified, and errors are described in text.
• Two-step verification works with any standard authenticator app, including those that read codes aloud, and recovery codes are provided as text.

5. Known limitations

Despite our efforts, some content does not yet fully meet the standard. We are working to resolve these issues and will update this list as fixes ship:

• Data visualizations. Some charts and the geographic map summarize their data in a text label but do not yet offer a full tabular alternative. Some chart descriptions are announced in English when the interface is set to French. Until this is resolved, we will provide the underlying data on request.
• Visual email editor. Reordering elements in the visual email builder relies on drag and drop, and its live preview can be difficult to operate with a screen reader. We will help any customer who needs an alternative, including by preparing the layout on their behalf.
• User-supplied content. Posts, images, documents and email written by our customers are their responsibility. We encourage accessible content, including text alternatives for images and captions for video, but cannot guarantee the accessibility of what others publish through the Services.
• Third-party pages. Payment pages hosted by Stripe, Cloudflare Turnstile security challenges, and the sign-in pages of social platforms you connect are provided by those companies and are covered by their own accessibility commitments. If a Turnstile challenge blocks you, contact us and we will complete your request another way.

6. Alternative formats and assistance

On request and at no cost, we will provide this statement, our Privacy Policy, our Cookie Policy, invoices, contracts and any other information about our Services in an accessible alternative format — such as accessible PDF, plain text, large print, or a conversation by email or telephone relay service — within a timeframe that takes your needs into account. To request one, write to hello@chaparhub.com.

7. Feedback and how we respond

We welcome feedback on the accessibility of ChaparHub. If you encounter a barrier, please tell us at hello@chaparhub.com with the page address, a description of the problem, and the browser and assistive technology you use, if you are comfortable sharing them. You may submit feedback anonymously. We acknowledge every message within 2 business days, propose a solution or workaround within 10 business days, and tell you what we did. Feedback is shared with the people who build the Services and used to set our priorities; it is never used to identify you for any other purpose.

8. If you are not satisfied

If our response does not resolve your concern, you may escalate it to the same address with the subject line "Accessibility escalation"; it will be reviewed by a member of our leadership. You also have the right to contact the body responsible for accessibility or human rights in your jurisdiction — for example, the Accessibility Commissioner at the Canadian Human Rights Commission, the Accessibility Directorate of Ontario, the Commission des droits de la personne et des droits de la jeunesse du Québec, the US Department of Justice, the national enforcement body of your EU Member State, or the Equality Advisory and Support Service in Great Britain.

9. Assessment and review

This statement is based on a self-assessment of the Services by the team that builds them. We review it at least once a year and whenever a significant change is made to the Services, and we update the date at the top of the page each time.